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Job Details

 

IT Support Specialist (Contract/Permanent)
Location: Leatherhead, Surrey Country: UK
 

IT Support Specialist - Fixed Term Contract (18 months)

This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.

The main responsibilities are as follows:

Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.

  • Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
  • Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
  • User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
  • Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
  • Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
  • Infrastructure Support: Troubleshoot, support & maintain Servers and network Switches.
  • Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.

Qualification/Skills/Experience

  • Completed education or degree in Computer Science, Information Technology or a related field.
  • Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (eg Microsoft Office).
  • Experience with Cisco IOS Switches (not required but would be advantageous).
  • Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
  • Experience with Microsoft Config Manager.
  • Experience with Scripting languages, including PowerShell, VB and batch files.
  • Experience with helpdesk or ticketing systems.
  • Excellent communication skills and the ability to explain complex technical concepts in simple terms.
  • Team player with the ability to work under pressure and prioritise tasks.
  • Willingness to engage in continuous learning and adapt to new technologies.
  • Ability to multi-task and meet defined deadlines.

Benefits include:

25 days holiday per year

Healthcare/EAP Scheme

Pension scheme


Posted Date: 25 Apr 2024 Reference: JS/2751452358 Employment Agency: Haltermann Carless UK Ltd Contact: Haltermann Carless UK Ltd
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