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IT Service Desk Team lead, £35-40k + Benefits, Bournemouth Are you a Service Desk professional and looking to lead an IT Support team? Capable of managing a team of 4 and act as a technical point of escalation for Service Desk team, providing enhanced support whilst leading and managing the team to provide good service and meet SLAs. In this role, you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve... more ->
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